contact us

• Registered Office
  
  CitizenCard, 36 Bromells Road, London SW4 0BG
  
  

  If you have posted us your application please bear in mind the post is taking up to a week to arrive at the cardcentre.
  
  If you wish to query an application please contact our card centre by email

• Card Centre
  
  If you have a query about your application please contact our card centre by email
  
  
• Complaints
  
  If you have a complaint about CitizenCard please email complaint@citizencard.com or write to the address above. We will endeavour to handle your complaint speedily and efficiently.
  
  If we cannot resolve your complaint immediately we will issue you with a complaint record number and will endeavour to resolve your complaint within one working day. If you are dissatisfied with the response to a complaint you should write to:
  
  Chief Executive, CitizenCard, 36 Bromells Road, London SW4 0BG.
  
  
• Local Authority and Schools Programme
  
  If you are a local authority or school interested in promoting 75% discounted (£3 incl. VAT) CitizenCards please contact Tom Perry
  
  
• Retailers
  
  To order a No ID No Sale pack, which will include CitizenCard application forms for your customers, please visit www.noidnosale.com
  
  
• CitizenCard Retail Partnerships
  
  If you would like to offer your customers half-price CitizenCards from your own branded application forms, please contact us
  
  
• Affiliate Programme
  
  CitizenCard is looking for companies and organisations interested in promoting CitizenCard in many countries and territories.
  
  If you are interested in becoming a non-profit or revenue-share affiliate, please contact our affiliate programme
  
  
• Media and Members of Parliament
  
  Please email Andrew Chevis