contact us

• Registered Office and general postal address
  
  CitizenCard, 6 Leeward House, Square Rigger Row, Plantation Wharf, London SW11 3TX.
  
  DO NOT POST APPLICATIONS TO THIS ADDRESS ! (Please use the CitizenCard Centre address below).
  
  
• CitizenCard Card Centre
  
  
  CitizenCard, PO Box 3582, Chester CH1 9HY.
  
  The CitizenCard Card Centre deals with questions about existing applications, issuing cards, and maintaining cardholders' details. The card centre also processes applications for replacement and renewal cards.
  
  
• Complaints
  
  If you have a complaint about CitizenCard please email contact@citizencard.com or write to the address above. We will handle your complaint speedily and efficiently.
  
  If we cannot resolve your complaint immediately we will issue you with a complaint record number and will endeavour to resolve your complaint within one working day. If you are dissatisfied with the response to a complaint you should write to:
  
  Chief Executive, CitizenCard, 6 Leeward House, Square Rigger Row, Plantation Wharf, London SW11 3TX.
  
  
• Local Authority and Schools Programme
  
  If you are a local authority or school interested in promoting free CitizenCards please contact Tom Perry
  
  
• Retailers
  
  To order a No ID No Sale pack, which will include CitizenCard application forms for your customers, please visit www.noidnosale.com
  
  
• CitizenCard Retail Partnerships
  
  If you would like to offer your customers half-price CitizenCards from your own branded application forms, please contact us
  
  
• Affiliate Programme
  
  CitizenCard is looking for companies and organisations interested in promoting CitizenCard in many countries and territories.
  
  If you are interested in becoming a non-profit or revenue-share affiliate, please contact our affiliate programme
  
  
• Media and Members of Parliament
  
  Please email Aviva Bresky