Cookie & Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Cookie Policy

CitizenCard website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies.

Cookies are necessary for the full functioning of this site. By using the CitizenCard site and any linked sub-domains/sites on, you are providing implied consent to the use of cookies on this site in accordance with the terms of this policy. You can disable cookies (further information below), but if you do, you may find that parts of the website(s) will not function correctly for you and we may not be able to complete requests on your behalf such as the online CitizenCard application process. If you do not consent to the use of cookies and wish to disable cookies resulting in impaired website functionality, you should discontinue use of the site.

Cookies are small text data files that some websites place on your computer or other device when you visit them. Cookies are not a virus! They’re used by many if not the majority of modern websites, including by informational, membership and commercial sites like and related subdomains such as . Cookies are linked to the machine you use to visit our site and not to you as an individual so they are not ‘personal’ in that sense. Unless you login or provide personal data through your use of this website, no personal information is collected.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you’ve made or preferences you’ve chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

What we use cookies for:

Cookies on are also necessary for the correct functioning of some aspects of the site such as the application process for an identity card, and retaining information to ensure that discount codes or referral commission you may have earned through recommending CitizenCard ID to your friends, can be collected and discounts, or commission correctly assigned to you (where relevant). We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. 

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with. 

EU regulations affecting the use of cookies came into force in 2011 and the Information Commissioner’s Office issued guidance on the use of cookies on UK sites. At CitizenCard Ltd, we are committed to protecting your privacy and security and we are committed to ensuring that we meet all regulations. 

Our policy is to use cookies only to improve your user experience and the way we do business with you, and when they are essential to the practical and technical functioning of the website(s). 

We may use cookies to: 

  • store details that help you apply for and manage your CitizenCard online which are strictly necessary to the process (your consent is not required for this)
  • store details that enable us to apply discounts and commission to you
  • find out how people use our sites, such as how often they visit, which web browsers and screen resolution they use, which pages they go to, and which links they click on, so that we can improve our sites. For this purpose we use Google Analytics to provide insight on user visits patterns (such as the most popular pages, or most searched for terms), and cookies stored on your computer will contribute to that data which is collated from all visitors (with cookies enabled).

We do not currently use cookies to serve you any targeted advertising on Were we to do so at some future point, the privacy and cookie policy would be updated to reflect this and you would have the option to opt out by disabling cookies or discontinuing site use in full or in part as you do now. 

How to turn off cookies:

You can turn off cookies in your browser settings (usually Tools, Options or Privacy Settings). See for more info or consult the 'Help' section of your browser. If you do turn off cookies, please be aware we may not be able to process your online application and other functions on the website may not work for you.

Privacy Policy

We comply with the privacy and data protection laws of the United Kingdom Government (Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003), which are among the world's toughest. 

We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure password and firewall protected servers in world-class UK data centres.  Any personal details you provide via online forms on our websites are encrypted with SSL technology to secure the communication between your browser and our servers. We use SagePay and PayPal to process payment transactions so your debit or credit card details are always secure. We do not store credit card or debit card details of our customers. SagePay security policy can be found at and information about PayPal security at

CitizenCard website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites you may visit.

We keep your personal details on our database to process your application and/or enquiry and so that if someone queries your card we can confirm that you are a legitimate cardholder. If your card is lost or stolen, these details will also mean we can produce a replacement card quickly. We provide Experian, an information company, with access to CitizenCard data for the purpose of age validation, identity authentication and fraud prevention. If a website or other organisation wishes to ascertain the identity or age of one of its users, Experian can corroborate the information supplied against details held on the CitizenCard database. In addition, we may disclose your personal information to the extent that we are required to do so by law; CitizenCard data is not used for any other purpose.

If you are a CitizenCard photo ID cardholder you can request that your data is removed from our database by emailing your name and card number to This email address is being protected from spambots. You need JavaScript enabled to view it. . You can also update your information e.g. address or contact details and we encourage you to do so on Update Your Personal Details page.

Important Points For Applicants

  • If you need your card right away, make an Urgent application and post it by Special Delivery.
  • Check whether your referee is acceptable as Route 1 or a Route 2 professional person.
  • Check whether your referee countersigned your form, passport quality photograph and (if applicable) a copy of an official document confirming your identity.
  • Make sure that your referee can be contacted by phone during office hours at their place of work.


The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

Contact us:

  • Address:
    36 Bromells Road
    SW4 0BG
  • Email:
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