Update Your Personal Details

Have your contact details changed since your card was issued ?

If so you should inform us of the change:

  • to ensure that we can contact you,
  • to prevent misuse if your card is lost or stolen
  • to respond to any customer service queries
  • or to participate in special offers and promotions where you wish to do so

Please complete the form below and we will update your record.

Please note this section will only allow you to update any changes in your address and contact details. If your name has changed since your card was issued you will need to renew your CitizenCard here.

Enter the 16 digit card no from the front of your card
Enter your first name
Enter your surname
Has your Last Name changed since you received your card?
If your name has been changed by Deed Poll, or through marriage or divorce since your card was issued, please give your OLD name below. If your name has changed you will need to email This email address is being protected from spambots. You need JavaScript enabled to view it. with a scanned copy of your Deed Poll, Marriage Certificate, or Decree Absolute.
First name on your existing card
Surname on your existing card
Please update your mobile phone no. here - UK: 11 digits beginning with 07 only
Please enter your email address
Please enter the postcode for the address we issued your card to. Note, we will check this matches the record we hold for you.
Your Current (New) Address
Tick the box above and if needed enter correct code to proceed

Thank you for updating your details - please click on the submit button to send them to us.

Important Points For Online Applicants

  • If you need your card right away, make an Urgent application using our paperless online application system.
  • Make sure you follow our photo requirements when you upload your photo.
  • If you don't have a valid Passport (UK or International), Photo Driving Licence (UK or European) or European National ID Card, you need a referee - a professional person validating original document(s) or confirming your details from official records.
  • If applicable, check whether your referee completed the Digital Referee Declaration Form to submit their work details to us.
  • If applicable, make sure that your referee can be contacted by phone and email during office hours at their place of work.


The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

Contact us:

  • Address:
    7 Prescott Place
    SW4 6BS
  • Email:
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