Trusted Proof Of Age

Verifying the information supplied by CitizenCard applicants, to ensure that their details are accurate, is at the heart of what we do. CitizenCard verifies the identity of every applicant. We have strict procedures in place to ensure applicant's name, date of birth and appearance are checked and confirmed with the referee by our staff before CitizenCard photo ID is issued.

Brief overview of the verification process:

  • applicant shows original photo identification (such as a passport) or any other acceptable evidence supporting their identity to a professional who vouches that the details within the CitizenCard application (such as the date of birth and name) match the details listed on the supporting evidence
  • the referee vouches that the photos supplied are a true likeness and countersigns copies of any supporting evidence along with application form
  • CitizenCard validates the referee’s credentials by checking professional databases and then contacts the referee at their workplace to confirm they really did support the application

If the applicant has no photographic ID or any other documents we accept as supporting evidence, a certain professional person (e.g. teacher or doctor) can be asked to vouch that the details in the application match their official workplace records.

The precise detail of CitizenCard’s verification process is not made public. The process is audited by members of the Chartered Trading Standards Institute on behalf of PASS to ensure that the robust verification protocol is followed.

CitizenCard keeps on file for two years a printed audit trail for each application, including countersigned copies of evidence supporting the applicant’s identity (e.g. birth certificate, change of name deed, marriage certificate or passport) along with declarations that the referee countersigned the application, any supporting evidence and the applicant's photograph. We also keep a record of phone, email or letter correspondence with the referee and/or the applicant.

The stringent application process means that a person in possession of a CitizenCard has been through rigorous verification checks to obtain their card. 14% of applications fail our verification checks! So you can be sure that if a person carries a CitizenCard, their age and personal details have been verified and the card can be trusted as a proof of age and identity card.

CitizenCard will prosecute any applicant who applies for a card fraudulently.  If the police are satisfied that an offence has been committed under the terms of the 2006 UK Fraud Act then an Official Caution is issued (unless the police wish to bring a prosecution).

For more on CitizenCard’s verification process please contact: 
Layla Gaston This email address is being protected from spambots. You need JavaScript enabled to view it.

Watch a video about CitizenCard verification process


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Important Points For Applicants

  • If you need your card right away, make an Urgent application and post it by Special Delivery.
  • Check whether your referee is acceptable as Route 1 or a Route 2 professional person.
  • Check whether your referee countersigned your form, passport quality photograph and (if applicable) a copy of an official document confirming your identity.
  • Make sure that your referee can be contacted by phone during office hours at their place of work.

TRUSTED ID SINCE 1999

The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

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  • Address:
    36 Bromells Road
    London
    SW4 0BG
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