Watch: How CitizenCard verifies applicants
Applicants show original photo ID (such as a passport) to a professional who vouches that the details within the CitizenCard application (such as the date of birth) match the details listed on the ID.
The referee vouches that the photos supplied are a true likeness.
CitizenCard validates the referee’s ID by checking professional databases and then contacts the referee by phone to confirm they really did support the application.
CitizenCard contacts the referee to confirm their identity.
If the applicant has no ID available they can ask certain people (eg. teacher, doctor, social worker) to vouch that the details in the application match their official records.
The precise detail of CitizenCard’s verification process is not made public for obvious reasons. The process is audited by members of the Chartered Trading Standards Institute on behalf of PASS.
CitizenCard keeps on file for two years a printed audit trail for each application including: countersigned copies of applicant’s ID; evidence that the referee countersigned the application; and a record of phone conversations with the referee and/or applicant.
CitizenCard will prosecute any applicant who applies for a card fraudulently. If the police are satisfied that an offence has been committed under the terms of the 2006 UK Fraud Act then an Official Caution is issued (unless the police wish to bring a prosecution).
For more on CitizenCard’s verification process please contact: