Trusted Proof Of Age

Watch: How CitizenCard verifies applicants 

Applicants show original photo ID (such as a passport) to a professional who vouches that the details within the CitizenCard application (such as the date of birth) match the details listed on the ID.  

The referee vouches that the photos supplied are a true likeness.

CitizenCard validates the referee’s ID by checking professional databases and then contacts the referee by phone to confirm they really did support the application.

CitizenCard contacts the referee to confirm their identity.

If the applicant has no ID available they can ask certain people (eg. teacher, doctor, social worker) to vouch that the details in the application match their official records.

The precise detail of CitizenCard’s verification process is not made public for obvious reasons.  The process is audited by members of the Chartered Trading Standards Institute on behalf of PASS. 

CitizenCard keeps on file for two years a printed audit trail for each application including: countersigned copies of applicant’s ID; evidence that the referee countersigned the application; and a record of phone conversations with the referee and/or applicant.

CitizenCard will prosecute any applicant who applies for a card fraudulently.  If the police are satisfied that an offence has been committed under the terms of the 2006 UK Fraud Act then an Official Caution is issued (unless the police wish to bring a prosecution).


For more on CitizenCard’s verification process please contact: 
Layla Gaston This email address is being protected from spambots. You need JavaScript enabled to view it.

Important Points For Applicants

  • If you need your card right away, make an Urgent application and post it by Special Delivery.
  • Check whether your referee is acceptable as Route 1 or a Route 2 professional person.
  • Check whether your referee countersigned your form, photos and (if applicable) a copy of your ID.
  • Make sure that your referee can be contacted by phone during office hours at their place of work.

TRUSTED ID SINCE 1999

The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

Contact us:

  • Address:
    36 Bromells Road
    London
    SW4 0BG
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