Verifying the information supplied by CitizenCard applicants, to ensure that their details are accurate, is at the heart of what we do. CitizenCard verifies the identity of every applicant. We have strict procedures in place to ensure applicant's name, date of birth and appearance are checked before CitizenCard proof of age and ID is issued. We provide retailers and other organisations with the ability to establish CitizenCard validity provided the cardholder presents their card to be checked. Cards can be verified at verify.citizencard.com by entering full card details or, for cards issued from 22nd March 2021, by scanning QR code on card reverse to confirm age and likeness only.
Brief overview of the online verification process with a valid photo identification (such as a passport):
- applicant takes a photo of their valid photo ID (such as a passport) and uploads it
- document data is extracted and checked to match the ID document details by the Electronic ID Validation system
- applicant takes a photo of themselves to prove they're a real person using a liveness detection technology
- we verify the applicant's identity by matching their photo ID with the image captured and checking Electronic ID Validation report which tells us whether the uploaded document is genuine or not
Brief overview of the verification process with a referee:
- applicant shows an original document (such as a birth certificate) or any other acceptable evidence supporting their identity to a professional who vouches that the details within the CitizenCard application (such as the date of birth and name) match the details listed on the supporting evidence
- the referee vouches that the photos supplied are a true likeness
- CitizenCard validates the referee's credentials by checking professional databases and then contacts the referee at their workplace to confirm they really did support the application
If the applicant has no supporting evidence, a certain professional person (e.g. teacher or doctor) can be asked to vouch that the details in the application match their official workplace records.
The precise detail of CitizenCard's verification process is not made public. The process is audited by members of the Chartered Trading Standards Institute on behalf of PASS to ensure that the robust verification protocol is followed.
CitizenCard keeps on file a digital audit trail for each application, including copies of evidence supporting the applicant's identity (e.g. birth certificate, change of name deed, marriage certificate or passport) along with the Electronic ID Validation report or declarations that the referee supported the application, confirmed the applicant's likeness and vouched for any supporting evidence. We also keep a record of phone, email or letter correspondence with the referee and/or the applicant.
The stringent application process means that a person in possession of a CitizenCard has been through rigorous verification checks to obtain their UK ID card. 14% of applications fail our verification checks! So you can be sure that if a person carries a CitizenCard, their age and personal details have been verified and the card can be trusted as a UK proof of age card.
CitizenCard will prosecute any applicant who applies for a card fraudulently. If the police are satisfied that an offence has been committed under the terms of the 2006 UK Fraud Act then an Official Caution is issued (unless the police wish to bring a prosecution).
For more on CitizenCard's verification process please contact:
Watch a video about CitizenCard verification process