What is a CitizenCard?

A CitizenCard is an official UK ID / proof of age card recognised as such by the Home Office and almost all UK retailers and public transport providers including UK airlines. 
The adult 18+ photo ID card displays POLICE, SECURITY INDUSTRY and TRADING STANDARDS logos and all CitizenCards bear the PASS hologram. 

A Standard application costs £15 and takes 21 days (card posted by 2nd class); an Urgent application costs £30 and takes 1-2 working days (subject to verification; card posted by Special Delivery guaranteed Next Day by 1pm).

  • ID card for over 18s living in UK
  • NPCC, CTSI and SIA logos
  • CitizenCard identity document for 16-17 year old
  • PASS-The National Proof of Age Standards Scheme hologram

All CitizenCards display one of the following age-bands relevant to your age at the time we send your card:

  • 18+
  • 16-17
  • Under 16

If you want the ‘next’ age-band (eg. you are 17 but want an 18+ ID card) you must either select required age-band when you apply online or attach a cover note to your application form explaining which age-band you would like. 

If we issue you with a CitizenCard it remains our legal property.  You can use it if you are the lawful cardholder for the permitted purposes of proving your identity or your age.

More info on the card here.

Watch how CitizenCard transformed the life of Julian, who loves to go out... 


Important Points For Applicants

  • If you need your card right away, make an Urgent application and post it by Special Delivery.
  • Check whether your referee is acceptable as Route 1 or a Route 2 professional person.
  • Check whether your referee countersigned your form, photos and (if applicable) a copy of your ID.
  • Make sure that your referee can be contacted by phone during office hours at their place of work.


The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

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