Apply for a Replacement ID

Have you lost your CitizenCard?

Try to recall when your ID card was issued or contact us for this information. If your card has been issued after March 2009, continue your application below. 

Is your card damaged or worn ?

Continue your application below and send your damaged ID card to us together with your application form.

Would you like to renew your existing card ?

CitizenCards do not expire, however you can renew your UK photo ID if:

  • you wish to obtain a higher age-band card, because you turned 16 or 18
  • your appearance has changed
  • your name has legally changed (a Marriage Certificate or Change of Name Deed will be required)
  • you want to get a Yoti CitizenCard

Continue Replacement ID application

Standard Application
Costs £12 and takes 21 days. Card posted by Royal Mail 2nd class post
Urgent Application
Costs £25 and takes 1-2 working days. Card posted by Special Delivery guaranteed Next Day by 1pm

If your card was issued before March 2009 then a replacement card cannot be issued and you have to submit a fresh application.

For information on how to get a CitizenCard the same day you apply, please read about our Same Day ID Service.

Never had a CitizenCard?

Go Back

If you wish to apply for a higher age band before you actually reach the age, for example if you are 17 but wish to apply for an 18+ UK ID card, you must confirm this either:

  • by selecting the required age band when you apply online
  • or by attaching a note to your application form explaining that you wish to receive a card in the next age-band. 

The card in this case will be issued only on the date or after your actual birthday. If we are not informed about the age band you wish to use, we will produce a card which displays the age band applicable to you at the time of despatch. 


The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

Contact us:

  • Address:
    36 Bromells Road
    SW4 0BG
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