Same Day ID Service

Same Day ID Service appointments are temporarily unavailable due to COVID-19 restrictions.

Must have your ID card today or tomorrow? There is a solution -  book an appointment at our offices in London.

The Same Day ID Service (an instant application) costs £45 and can be paid by credit/debit card at the time of booking of your appointment via email or over the phone. It is exactly the same as any other paper or printed application - you must complete the application form complying with all the requirements and a referee must sign the application form, passport quality photograph and if applicable a copy of an official document confirming your identity. The major difference is that we process the application immediately after you arrive and you will get your CitizenCard the same day - normally within an hour (subject to verification).

Please note if you require 18+ or 16-17 card but you are not 18 or 16 yet we will only be able to issue your card on the day or after your actual birthday as it is illegal to issue an ID card displaying inapplicable age code.

To apply for the Same Day ID service you must:

  • Arrange an appointment

Email This email address is being protected from spambots. You need JavaScript enabled to view it. (please put ‘Same Day ID appointment’ in the subject for priority) stating the date and time desired for the appointment as well as your full name and contact details. We then will get back to you requesting the payment.

We need 24 hours notice in advance to arrange an appointment and we can see you Monday to Friday, between 10:00 and 15:00 (excluding bank holidays). We will do our best to arrange an appointment on the same day subject to availability.

  • Fill out application form

Print the application form and choose either a Route 1 or a Route 2 referee
Download CitizenCard application - Route 1 and Route 2

For information and requirements for a Route 1 and Route 2 applications go to Requirements for your first UK ID card page. Read our Terms and Conditions and consent to them on your form.

  • Make sure your referee is ready for our call

Once you have dropped off your application we will be contacting your referee so please make sure that they are ready at their place of work on a non-mobile work landline telephone number for our call.

If we are unable to contact your referee at the time of your appointment your card will not be issued on the day and the fee paid will still apply. We can not speak to anyone other than the referee who has completed your application form. The payment is non-refundable and if your application can not be verified on the day it will be treated as a postal urgent application. This will take 1-2 working days to process (subject to verfication) and once verified your card will be posted by Royal Mail Tracked 24 (next day delivery) to your nominated address.

  • Be on time

You must be on time for your appointment, as time is precious for both of us. If you do not arrive 30 minutes after the specified time sadly we will not be able to help.

  • Drop application off

You will need to drop off your completed application form and we will contact you on your mobile to advise when your card is ready to collect.

Good news - if you are bringing your original photographic ID - passport, driving licence or a PASS card you do not need to supply a referee providing that your picture on the document matches your current appearance. If your name has changed and does not match the name on your original photographic ID you will need to bring with you your original marriage certificate or change of name deed.

More good news - if you are already a CitizenCard holder you can obtain the Same Day Replacement ID (an instant replacement) without use of referee for £35.  If your name has changed since your previous card was issued you will need to bring with you to your appointment your original change of name deed or marriage certificate. Note - if your previous card was issued before October 2009 - you need to apply afresh.

Please visit 'Same Day ID Service' FAQ for further information.
How to find our office:

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Important Points For Online Applicants

  • If you need your card right away, make an Urgent application using our paperless online application system.
  • Make sure you follow our photo requirements when you upload your photo.
  • If you don't have a valid Passport (UK or International), Photo Driving Licence (UK or European) or European National ID Card, you need a referee - a professional person validating original document(s) or confirming your details from official records.
  • If applicable, check whether your referee completed the Digital Referee Declaration Form to submit their work details to us.
  • If applicable, make sure that your referee can be contacted by phone and email during office hours at their place of work.


The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Proof of Age Standards SchemeNational Police Chiefs' Council
Chartered Trading Standards InstituteSecurity Industry Authority

Contact us:

  • Address:
    7 Prescott Place
    SW4 6BS
  • Email:
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